Enterprise SaaS Transformation
Leveraging my experience in digital transformation and business ownership, I was brought in to evolve Jitjatjo from a scrappy startup to an enterprise-ready powerhouse in the staffing industry.
Situation
Jitjatjo was poised to disrupt the $3 trillion staffing industry but needed to level up its tech to meet enterprise client needs, particularly for giants like Compass Group.
Task
Transform our nimble platform into a scalable, multi-tenant architecture that could handle complex enterprise requirements while laying the groundwork for AI-driven staffing optimization.
Action
Overhauled our entire system architecture, cutting onboarding time by 85% and future-proofing for AI integration. Implemented robust testing methodology and test automation for 50% of the product.
Developed a killer API strategy that made real-time data flow look easy. Owned all documentation using Notion and managed cross-functional partnerships.
Led cross-functional teams to align our product with enterprise needs while keeping our innovative edge sharp. Managed 2 designers, 1 back-end, 1 BA, 1 QA, and 3 full-stack developers across 7 projects.
Implemented Fort Knox-level security and compliance measures. Collaborated with external IT, data, legal, and security teams to ensure enterprise-grade robustness.
Launched "Bench" for Compass Group, showcasing early-stage AI for demand forecasting. Incorporated strict assumptions in ticketing and required designs to ensure quality delivery.
Result
Expanded from 2 to 10 major markets. Turns out, enterprises love smart tech too.
Achieved 186% revenue growth and secured Series B funding. During a pandemic, no less.
Cut Compass's labor costs by 17% while keeping 99% of employees happy. It's not magic, it's smart matching and painstaking work.
Knocked out 296 technical improvements in 15 months, setting the stage for AI domination.
Key Takeaways
This journey taught me to:
Design systems that are AI-ready before AI is even on the radar.
Build data pipelines that are hyper-efficient and seamlessly integrated.
Lead teams that turn raw data into sellable products with consumer-grade UX.
Use metrics to guide product development, not just measure it.
Show enterprise clients that cutting-edge tech isn't just for startups.
Master the art of comprehensive documentation and process improvement, turning complex systems into clear, actionable insights for all stakeholders.
