Technical Expertise & SDLC Proficiency

Adhered to BABOK guidelines and leveraged extensive experience to effectively gather and analyze requirements at Mandarin Oriental

Collaborated with diverse stakeholders, including VP eCommerce, Head of Brand, and CMO, to ensure alignment and clarity

Successfully transitioned teams from Waterfall to Agile using tools like Wrike, Asana, and JIRA/Confluence

Established and managed JIRA workflows to enhance transparency and efficiency

Co-managed a team of 39 at League, ensuring successful Agile implementation and leading daily standups for multiple projects

Collaborated with delivery managers and CTOs to implement Agile methodologies and improve software development processes

Developed a strong focus on creating clear, concise, and comprehensive documentation for all aspects of the software development process

Created documentation templates to streamline processes and improve collaboration

Established test automation for 50% of the product and 100% of a specific product (Sync) at Jitjatjo

Implemented robust testing methodologies, including test cases, expected results, and acceptance criteria

Served as the point of contact for internal and external IT, accounting, compliance, and security teams

Collaborated with cross-functional teams, including designers, engineers, and marketing specialists

Utilized GitLab CI/CD to streamline development processes and ensure efficient delivery

Managed external vendors with 8-13 developers, QA, design, analytics, and translation specialists

Implemented AI strategies across the product lifecycle at Accella, from discovery and roadmapping to ticketing and process enhancements

Led the transition to consumer-grade UX for enterprise products